1. Introduction
Katembe (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our messaging platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, phone number
- Organization Information: Company name, address, billing information
- Content: Messages, templates, contact lists, and other content you create
- Payment Information: Credit card details, billing address (processed by third-party payment processors)
2.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Server logs, error reports, performance data
- Cookies: Session cookies, preference cookies, analytics cookies
2.3 Information from Third Parties
- Authentication Providers: If you use OAuth/SSO, we receive basic profile information
- Payment Processors: Transaction confirmations and payment status
- Analytics Services: Aggregated usage statistics
3. How We Use Your Information
We use your information to:
- Provide the Service: Deliver, maintain, and improve our messaging platform
- Process Transactions: Handle billing, payments, and subscriptions
- Communicate: Send service updates, security alerts, and support messages
- Personalize: Customize your experience and provide relevant features
- Analyze: Understand usage patterns and improve our Service
- Secure: Detect fraud, prevent abuse, and protect our systems
- Comply: Meet legal obligations and enforce our Terms of Service
4. Legal Basis for Processing (GDPR)
We process your data based on:
- Contract: To provide the Service you’ve signed up for
- Legitimate Interest: To improve our Service and prevent fraud
- Consent: When you’ve explicitly agreed (e.g., marketing emails)
- Legal Obligation: To comply with applicable laws
5. Data Sharing and Disclosure
5.1 We Share Data With:
- Service Providers: Cloud hosting, email delivery, payment processing, analytics
- Business Partners: Only with your explicit consent
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In case of merger, acquisition, or sale of assets
5.2 We Do NOT:
- Sell your personal data to third parties
- Share your data for third-party marketing without consent
- Use your message content for advertising
6. Data Retention
- Account Data: Retained while your account is active
- Message Data: Retained according to your plan’s retention policy
- Logs: Typically retained for 90 days
- Deleted Data: Permanently deleted within 30 days of account closure
You can request deletion of your data at any time by contacting support.
7. Data Security
We implement industry-standard security measures:
- Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
- Access Controls: Role-based access, multi-factor authentication
- Monitoring: 24⁄7 security monitoring and incident response
- Audits: Regular security audits and penetration testing
- Compliance: SOC 2, ISO 27001 certified infrastructure
8. Your Rights
Depending on your location, you may have the right to:
8.1 GDPR Rights (EU/EEA)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data (“right to be forgotten”)
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Opt out of marketing communications
8.2 CCPA Rights (California)
- Know: What personal information we collect and how it’s used
- Delete: Request deletion of your personal information
- Opt-Out: Opt out of the sale of personal information (we don’t sell data)
- Non-Discrimination: Equal service regardless of privacy choices
8.3 Exercising Your Rights
To exercise these rights, contact us at privacy@katembe.com. We will respond within 30 days.
9. Cookies and Tracking
9.1 Types of Cookies
- Essential: Required for the Service to function
- Functional: Remember your preferences
- Analytics: Understand how you use the Service
- Marketing: Track campaign effectiveness (with consent)
9.2 Cookie Control
You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards through:
- Standard Contractual Clauses (SCCs)
- Privacy Shield certification (where applicable)
- Adequacy decisions by relevant authorities
11. Children’s Privacy
Our Service is not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us immediately.
12. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via:
- Email notification
- Prominent notice on our website
- In-app notification
Continued use after changes constitutes acceptance.
14. Data Protection Officer
For privacy-related inquiries, contact our Data Protection Officer:
- Email: dpo@katembe.com
- Address: [Your Company Address]
15. Supervisory Authority
If you’re in the EU/EEA, you have the right to lodge a complaint with your local data protection authority.
16. Contact Us
For questions about this Privacy Policy or our privacy practices:
- Email: privacy@katembe.com
- Address: [Your Company Address]
- Phone: [Your Phone Number]
Last updated: March 18, 2026