1. Purpose
This Acceptable Use Policy (“AUP”) governs your use of Katembe’s messaging platform. Violation of this policy may result in suspension or termination of your account.
2. Prohibited Activities
2.1 Illegal Activities
You may NOT use the Service to:
- Violate any local, state, national, or international law
- Engage in fraudulent activities
- Facilitate illegal gambling or money laundering
- Distribute illegal content or contraband
- Violate export control laws
2.2 Spam and Unsolicited Messages
You may NOT:
- Send unsolicited bulk messages (spam)
- Send messages without proper consent
- Use purchased, rented, or scraped contact lists
- Engage in email harvesting or scraping
- Use misleading headers or subject lines
- Fail to honor opt-out requests
2.3 Harmful Content
You may NOT send messages containing:
- Malware, viruses, or harmful code
- Phishing attempts or social engineering
- Deceptive or misleading content
- Content that promotes violence or terrorism
- Child sexual abuse material (CSAM)
- Non-consensual intimate images
2.4 Harassment and Abuse
You may NOT:
- Harass, threaten, or abuse others
- Send hate speech or discriminatory content
- Engage in cyberbullying or stalking
- Impersonate others
- Violate someone’s privacy
2.5 Intellectual Property Violations
You may NOT:
- Infringe copyrights, trademarks, or patents
- Share pirated content
- Violate trade secrets
- Use others’ content without permission
2.6 System Abuse
You may NOT:
- Attempt to gain unauthorized access
- Interfere with or disrupt the Service
- Bypass rate limits or security measures
- Conduct security testing without permission
- Use automated tools to scrape data
- Create multiple accounts to evade restrictions
2.7 Resource Abuse
You may NOT:
- Use the Service in a way that degrades performance for others
- Engage in cryptocurrency mining
- Run automated bots without approval
- Exceed reasonable usage limits
3. Messaging Requirements
3.1 Consent
- You must have explicit consent to send messages
- Consent must be freely given and specific
- You must maintain records of consent
- Recipients must be able to opt out easily
3.2 Identification
- Messages must clearly identify the sender
- You must provide accurate contact information
- You must honor opt-out requests promptly
3.3 Content Standards
- Messages must be truthful and not misleading
- You must comply with industry regulations (e.g., TCPA, CAN-SPAM)
- You must respect do-not-call lists
4. Compliance with Laws
4.1 Telecommunications Regulations
- TCPA (USA): Telephone Consumer Protection Act
- CAN-SPAM (USA): Controlling the Assault of Non-Solicited Pornography And Marketing Act
- GDPR (EU): General Data Protection Regulation
- CASL (Canada): Canadian Anti-Spam Legislation
4.2 Industry Standards
- Follow carrier guidelines and best practices
- Comply with SMS/MMS regulations
- Respect email authentication standards (SPF, DKIM, DMARC)
5. Monitoring and Enforcement
5.1 Our Rights
We reserve the right to:
- Monitor usage for compliance
- Investigate suspected violations
- Suspend or terminate accounts
- Report illegal activity to authorities
- Cooperate with law enforcement
5.2 Reporting Violations
If you become aware of violations, report them to: abuse@katembe.com
6. Consequences of Violations
Violations may result in:
- Warning: First-time minor violations
- Suspension: Temporary account suspension
- Termination: Permanent account closure
- Legal Action: For serious violations
- Reporting: To law enforcement when appropriate
7. Appeals
If you believe your account was suspended or terminated in error:
- Contact support@katembe.com
- Provide details of the situation
- We will review within 5 business days
- Our decision is final
8. Changes to This Policy
We may update this AUP at any time. Continued use after changes constitutes acceptance.
9. Contact
For questions about this policy:
- Email: legal@katembe.com
- Address: [Your Company Address]
By using Katembe, you agree to comply with this Acceptable Use Policy.